- Fully Editable Word Document
- Candidate Details Section
- Referee Details Section
- Easy To Fill Form Fields
- Job Specific Reference Guide
- Things to Consider Checklist
We are delivering your file to your email as we speak! If you're interested in saving time on reference checks with automation and building templates with AI, try RefHub with 3 free credits!
We're committed to protecting your privacy. RefHub uses the information you provide to us to improve our product and provide you with relevant content, updates, and offers. We understand that your time is valuable, and we won't send you anything that doesn't add value. You can unsubscribe from these communications at any time, and we will never share your information with third parties. For more information, please review our Privacy Policy.
Reference Guide 📖
When conducting a reference check for a customer service representative, it's important to evaluate several key areas. Firstly, assess the candidate's ability to communicate effectively with customers and colleagues, as well as their interpersonal skills. This can help you determine their capacity to provide excellent customer service, respond to complaints, and handle difficult situations.
Secondly, ask for specific examples of how the candidate has demonstrated their customer service skills, including how they have resolved customer complaints and inquiries, and their approach to stressful or high-pressure situations. Additionally, assess the candidate's ability to work well in a team, collaborate with colleagues, and maintain accurate records of customer interactions.
Finally, ask the reference if they would rehire the candidate if given the opportunity, as this can provide valuable insights into the candidate's overall performance, potential fit with your organization, and their potential for growth and development in the role. By focusing on these key areas, you can gain valuable insights into a candidate's work style, abilities, and potential as a customer service representative in your organization.
Click To Copy Questions 🙋
How do you know the candidate and in what capacity?
Can you describe the candidate's role and responsibilities in your organization?
How would you rate the candidate's communication and interpersonal skills?
Can you describe a difficult customer service situation the candidate faced and how they resolved it?
Can you describe the candidate's approach to customer service and their ability to handle customer complaints and inquiries?
How did the candidate handle stressful or high-pressure situations while dealing with customers?
Can you comment on the candidate's ability to work well in a team and collaborate with colleagues to provide excellent customer service?
How would you rate the candidate's attention to detail and ability to maintain accurate records of customer interactions?
Can you describe any training or development opportunities you provided to the candidate, and how they responded to these opportunities?
Would you rehire the candidate if given the opportunity?
Is there anything else you would like to share about the candidate that would be relevant to their potential as a customer service representative in our organization?
Is there anything else you would like to share about the candidate that would be relevant to their potential as a customer service representative in our organization?
Red Flags ⛳
